Here’s the legal stuff

Cookie Policy

Effective Date: 12 April 2023

This Cookie Policy describes how Kathryn Knock Animal Intuitive uses cookies and similar technologies to provide, customize, evaluate, improve, promote and protect our services.

What are cookies? Cookies are small pieces of information sent to your browser when you visit a site. They serve a variety of functions, like enabling us to remember certain information you provide to us as you navigate between pages on this website. We use cookies on the website and associated domains of Kathryn Knock Animal Intuitive for the following purposes:

• Authentication, Customization, Security and Other Functional Cookies. Cookies help us verify your account and device and determine when you’re logged in, so we can make it easier for you to access the Services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials and to remember choices you’ve made on the services, such as your language preference.

• Performance And Analytics. Cookies help us analyse how the services are being accessed and used, and enable us to track performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting.

• Third Parties. Third Party Services may use cookies to help you sign into their services from our Services. Any such third party cookie usage is governed by the policy of the third party placing the cookie.

• Adverts. We partner with third party publishers, advertising networks and service providers to manage our ads on other sites. Our third party partners may set cookies on your device or browser to gather information about your activities on the Services and other sites you visit, in order to provide you with Squarespace ads. For example, if you visit www.kathrynknock.com and also use a social media platform, you may see an ad for Kathryn Knock Animal Intuitive in your social media newsfeed or timeline.

• Opting Out. You can set your browser to not accept cookies, but this may limit your ability to use the Services. In line with this website’s service provider, Squarespace, we currently don’t respond to DNT:1 signals from browsers visiting our services. If you are in Europe you can also opt out of receiving interest-based ads from certain ad networks here.

Device Identifiers. We use device identifiers on www.kathrynknock.com and mobile applications to track, analyse and improve the performance of the services and our ads.

Third Party Tags. We use and manage third party tags on the website and associated domains. Third party tags may take the form of pixels or tracking snippets. We use pixels to learn how you interact with our site pages and emails, and this information helps us and our ad partners provide you with a more tailored experience. We use tracking snippets to capture data from your browser, make requests to a third party partner or set cookies on your device to store data. For example, if you see a Squarespace ad on a social media platform and choose to use Squarespace, we may use a tag to reduce the number of Squarespace ads you see on that platform. We use Google Tag Manager to manage our third party tag usage. This may cause other tags to be activated which may, for their part, collect data and set cookies under certain circumstances. Google Tag Manager does not store this data.

Cookies on this site. For information about the cookies and similar technologies used on this site click here

We may update this Cookie Policy from time to time. When we make changes, we’ll update the “Effective Date” at the top of the Cookie Policy and post it on our sites. We encourage you to check back periodically to review this Cookie Policy for any changes since your last visit.

Terms and Conditions for use of Kathryn Knock Animal Intuitive’s Website, and/or for all appointments made with Kathryn Knock Animal Intuitive

1. Introduction

Welcome to Kathryn Knock Animal Intuitive's website. By using this website, you agree to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms, please refrain from using our website.

2. Contact Information

If you need to contact us for any reason related to this website, please use the contact us form provided on this website, or by email.

3. Website Terms

a. Your use of this website is subject to these terms and conditions.

b. These terms and conditions apply to your use of the site and the services we provide.

c. By using this website, you acknowledge and agree to our sales, refund, and cancellation policies, which are outlined below.

d. Only Stripe payments are accepted for transactions made through this website.

e. You are not permitted to share links to protected areas of this website.

4. Sales Policy

a. All appointments booked through this website are subject to availability.

b. All prices for services displayed on the website are in the currency specified and are subject to change without prior notice.

c. By booking an appointment, you agree to pay the specified amount for the chosen service.

d. Once an appointment is booked and payment is processed, it is considered confirmed.

5. Cancellation Policy

a. If the client wishes to reschedule, they must provide a minimum of 24 hours notice before the scheduled time.

b. Clients may not reschedule an appointment more than once.

c. If the client cancels an appointment with more than 24 hours notice, a refund will be issued.

d. If the client cancels an appointment with less than 24 hours notice or fails to show up for the appointment, no refund will be given.

e. In the event of technology problems experienced by the client during the appointment, the client must contact Kathryn Knock Animal Intuitive via the contact us form on this website or by email within the first 15 minutes of the appointment for appropriate assistance or to reschedule the appointment.

f. Appointments may start late if the client arrives within 15 minutes of the scheduled start time. They will not be extended beyond the original finish time.

g. If the client is 15 minutes or more late to an appointment, that appointment is deemed to be a no-show and the fee becomes non-refundable.

5. Refund Policy

a. Refunds for appointments are provided under certain circumstances.

b. If the client cancels an appointment more than 24 hours before the scheduled time, a refund may be issued.

c. No refund will be given if less than 24 hours notice is given or if the client does not show up to the appointment.

d. If, within the first 5 minutes of the appointment, the client feels that a strong connection has not been made with the animal, it is the client's responsibility to inform the animal communicator at this point.

e. If the client informs the animal communicator within the first 5 minutes, or if the animal communicator feels that a strong connection has not been made within the first 5 minutes, the communication and consultation will be ended, and a full refund will be issued.

f. Clients who continue with the communication after the first 5 minutes are deemed to be satisfied that a strong connection was made, and the session becomes non-refundable from that point onwards.

g. This policy does not affect the client's statutory rights.

6. Client Behaviour Policy

a. Respectful Behaviour

a.i. Clients must engage in respectful AND professional behaviour when interacting with Kathryn Knock Animal Intuitive and their staff.

a.ii. Any form of harassment, discrimination, or offensive language or behaviour towards Kathryn Knock Animal Intuitive or their staff will not be tolerated. Your appointment may be terminated and fee lost if you behave in an abusive of disrespectful way towards Kathryn Knock Animal Intuitive staff.

b. Cooperation and Communication

b.i. Clients must cooperate and provide accurate and relevant information to ensure effective communication and understanding during the appointment.

b.ii. Clients are encouraged to ask questions, seek clarification, and provide necessary updates during the consultation.

c. Animal Welfare

c.i. Clients are responsible for the welfare and well-being of their animals.

c.ii.. Any mistreatment, abuse, or neglect of animals will not be tolerated.

d. Confidentiality

d.i. Clients must respect the confidentiality of the information shared during the consultation.

d.ii.. Sharing or disclosing any personal or confidential information obtained during the consultation without explicit consent is strictly prohibited.

e. Termination of Services

e.i. Kathryn Knock Animal Intuitive reserves the right to terminate services or refuse further appointments if a client engages in behaviour that violates this Client Behaviour Policy.

e.ii. In such cases, no refunds will be provided, and any outstanding appointments or services will be cancelled.

f. Dispute Resolution

f.i. In the event of a dispute or concern regarding client behaviour, Kathryn Knock Animal Intuitive will make reasonable efforts to address and resolve the issue.

f.ii. If the dispute cannot be resolved, both parties agree to abide by the governing laws and jurisdiction mentioned in the Terms and Conditions.

By using this website and/or booking an appointment, you acknowledge that you have read, understood, and agree to comply with the Client Behaviour Policy outlined above. Kathryn Knock Animal Intuitive reserves the right to update or modify this policy as needed.

7. Copyright Infringement

a. If you believe that any content on this website infringes upon your copyright, please report it to us using the contact us form.

b. In your report, please provide sufficient information to enable us to identify the copyrighted work claimed to have been infringed and a description of the infringing material.

8. Copyright Protection

a. All content provided on this website, including but not limited to text, graphics, logos, images, videos, and audio clips, is protected by UK copyright laws.

b. Unauthorized use, reproduction, or distribution of the content on this website is strictly prohibited.

9. Commercial Use

a. The content available on this website is for personal use only and may not be used for commercial purposes without prior written permission from Kathryn Knock Animal Intuitive.

10. Governing Law

a. These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom.

b. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

By using this website and/or by making an appointment you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.